Privacy Policy

Information We Collect

AMW Cooling & Heating LLC ("we," "us," or "our") collects information that you voluntarily provide when you:

• Submit a contact form or service request on our website
• Call us to schedule an appointment or request a quote
• Email us directly at admin@amwairconditioning.com
• Interact with our chatbot for HVAC assistance
• Sign up for financing through our third-party partners

This information may include your name, phone number, email address, home or business address, and details about your HVAC system or service needs.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and service requests
• Schedule and perform HVAC services at your location
• Provide estimates, invoices, and service documentation
• Send appointment reminders and follow-up communications
• Improve our website and customer experience
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Website Analytics

We use Google Analytics 4 (GA4) in cookieless mode to understand how visitors use our website. This means:

• No cookies are stored on your device for analytics purposes
• No personally identifiable information is collected through analytics
• We collect anonymous data such as pages visited, time on site, and general geographic region
• This data helps us improve our website content and user experience

Cookies and Tracking

Our website operates in a cookieless analytics mode. We do not use tracking cookies for advertising or marketing. Essential cookies may be used by third-party services embedded on our site, such as our chatbot or financing application portals. These cookies are governed by the respective third-party privacy policies.

Third-Party Services

Our website may integrate with or link to third-party services including:

• Formspree: Contact form submission processing
• Synchrony and FTL Finance: Financing application portals
• Calendly: Online appointment scheduling
• Google Analytics: Website usage analytics (cookieless mode)
• Google Maps: Location and directions
• Ahrefs: Website performance monitoring

Each of these services has its own privacy policy. We encourage you to review them. We are not responsible for the privacy practices of third-party services.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. Our website uses HTTPS encryption for all data transmission. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of any marketing communications

To exercise any of these rights, contact us at admin@amwairconditioning.com or call (936) 331-1339.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.